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Make sure Parlilo has microphone permission in your phone settings (iOS: Settings → Parlilo → Microphone; Android: Settings → Apps → Parlilo → Permissions). If permission is on and it still misses you, try a wired or Bluetooth headset — many phone speakers in cases pick up muffled audio.

Open Settings → Subscription → Restore purchases. This refreshes your subscription status from your app store. If it's still wrong after a minute, email support@parlilo.com with your store receipt and we’ll help you check the purchase.

Settings → Languages → Native language. Choose from the native languages offered in the app for explanations and translation support.

Subscriptions are managed by the App Store or Google Play. Open your store account, find Parlilo under Subscriptions, and turn off auto-renew. You keep access until the end of the period you paid for.

Inside the app: Settings → Account → Delete account. This removes your account record, learning history, and subscription metadata within 30 days. If you can’t reach the in-app option, email support@parlilo.com from the email address on your account.

Please send us the scenario and a transcript snippet at support@parlilo.com. The AI is supposed to stay in character and stay safe; reports help us tighten the guardrails.